Refund and Return Policy for Guitar Hub
Effective Date: [01/07/2024]
At Guitar Hub, we aim to provide our users with the best possible learning experience. However, we understand that situations may arise where you need to request a refund or return. This policy outlines the terms and conditions for refunds and returns for our video courses platform.
1. Subscription Refunds
1. Monthly Subscriptions:
– Refund Request: Monthly subscriptions are non-refundable once the billing cycle has started.
– Cancellation: You can cancel your monthly subscription at any time through your account settings. The cancellation will be effective at the end of the current billing cycle, and you will retain access to course content until the end of the paid period.
2. Annual Subscriptions:
– Refund Request: If you cancel your annual subscription within the first 14 days of purchase, you are eligible for a full refund.
– Cancellation After 14 Days: After 14 days, annual subscriptions are non-refundable. You can cancel at any time, and the cancellation will be effective at the end of the current billing cycle. Access to course content will continue until the end of the paid period.
2. Individual Course Refunds
– Refund Request: You can request a refund for individual course purchases within 7 days of purchase.
– Eligibility: To be eligible for a refund, you must not have consumed more than 20% of the course content. If more than 20% of the course has been accessed, refunds will not be granted.
– Process: To request a refund, contact our support team at [Insert Support Email] with your order details within the 7-day window.
3. Refund Process
– Request Submission: To request a refund, please contact our support team at [contactguitarhub@gmail.com] with your order details.
– Processing Time: Refund requests will be processed within 7-10 business days. Refunds will be credited to the original payment method used during purchase.
– Confirmation: You will receive an email confirmation once the refund has been processed.
4. Special Cases
– Technical Issues: If you experience technical issues that prevent you from accessing the course content, please contact our support team immediately. We will work to resolve the issue or provide a refund if the issue cannot be resolved.
– Exceptional Circumstances: For refunds due to exceptional circumstances (e.g., medical emergencies), please contact our support team. Each case will be evaluated individually, and refunds will be granted at our discretion.
5. How to Cancel and Request a Refund
– Online: Log in to your Guitar Hub account, navigate to the subscription or course enrollment section, and follow the prompts to cancel or request a refund.
– Support Team: Contact our support team at [Insert Support Email] or [Insert Support Phone Number] for assistance with cancellations and refund requests.
6. Changes to the Refund and Return Policy
Guitar Hub reserves the right to modify or update this refund and return policy at any time. Any changes will be communicated to users via email and updated on our website.
By using Guitar Hub, you agree to this refund and return policy. If you have any questions or need further assistance, please contact our support team.
Thank you for being a part of Guitar Hub!
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This policy ensures clarity and transparency for users regarding their options for refunds and returns, providing a straightforward process to address any issues that may arise.